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Itil is a framework providing best practice guidelines on all aspects of end to end service management. Now a days itil is being practiced by almost every company providing it services to the customers. Our customizable itil practitioner templates are useful documents that can be adapted to the needs of your itsm initiative. Information technology infrastructure library itil is used worldwide and is extremely popular in many organizations, large and small. Itil best practices itil basics and key concepts free pdf. Get the itil process model, course overviews, definitions, acronyms and a glossary to help you pass the exam.

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